Business Process Service
Using smart operations to drive superior outcomes
Business Process Service
Through intelligent automation, industry expertise and data insights, our business process services (BPS) help you to build smart operations that deliver superior outcomes.
We deliver smart operations through a suite of technology-enabled business process services and solutions that blends human, automated and AI delivery.
Smart tools for smart operations
We help your organization achieve smart operations by bringing together the best of your team and our global experts to apply TechMatrix’s mature, rapid deployment methodology. This distinctive blend of advanced technology and experienced operational teams ensures you receive exceptional service and business outcomes.
Digital processes
Optimize operations through automating and improving workflows to reduce cost, mitigate the risk of human error, improve processing time, and generate an enhanced user experience.
Intelligent automation
From robotic process automation to artificial intelligence, benefit from the full spectrum of intelligent automation technologies to drive front-office success and back-office operational accuracy, speed and efficiency.
Innovative customer contact
Deliver a superior customer experience through our blend of human centered design with intelligent automation, real-time speech analytics, natural language processing, data-driven dialing, and AI virtual assistants to create effective inbound and outbound contact operations.
Global delivery
Through our global delivery model, help drive down costs, expand access to best talent, provide resilience, and speed up implementation of strategic initiatives, to compete and win in your global economy.
Omni-channel services
Connected and integrated telephony, web, email, SMS, chat, social media, and virtual assistant channels provide a seamless and tailored digital customer experience.
Highly skilled teams
Achieve well-balanced human-machine smart operations from our combination of industry and process expertise, deep operational knowledge, and optimal blend of digital technologies. Connect with our experts.